Bonitas poor service and not willing to accomodate

Item: Bonitas Medical Fund
Rating: 1
Author: Nkosi M

Bonitas promised me that they will look at my query and resolve it but until now nothing has been said or done. Bonitas is it better to cancel my medical aid than to downgrade it according to you? If you cant help me to downgrade my option as I am not employed anymore due to retrenchment than tell me so that I go to other medical aid that will help me.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

03 Aug 2020, 06:05

Hello Nkosi M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply03 Aug 2020, 06:05

Official

Hello Nkosi M,

Thank you for submitting your details to us through Hello Peter.

Bonitas Medical Fund's replyOfficial

18 Aug 2020, 14:17

Hello Nkosi M,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that a detailed email has been sent to you and we will await your feedback.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply18 Aug 2020, 14:17

Official

Hello Nkosi M,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that a detailed email has been sent to you and we will await your feedback.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team