Bonitas Poor Service

Never thought that I would have to resort to Hellopeter to resolve an issue with a service provider that provides an Essential service. Extremely frustrating. Have tried for over a month now to resolve, and have spent numerous hours on the phone, to no avail. Have been trying for over a month now to have my Wife registered as the Main member on the Bonitas Standard Plan ( Medical Aid No. ***). This was necessary as I migrated to a higher plan (Bon Comprehensive -- No. ***). Last discussed with Bonitas on 2022/10/13 when the agent indicated that they would generate a query to the Membership department to resolve. Reference 131022QB9V1F was given to me. I then received correspondence from one of the Bonitas external service providers, Tenda Health, who seem clueless as to how to resolve. The delay is impacting on my Wifes Chronic Medication as she is in limbo. God forbid if she is in need of urgent medical attention. Bonitas, please resolve urgently.