BONITAS- POOR SERVICE

Absolutely pathetic service by Bonitas and its employees. My mum joined Bonitas in February this year after transferring from her previous medical aid of 15yrs.

My mum is sick with Covid and on oxygen currently. We haven't received her membership card till now. its been over a month. we were then advised to download an E-card. We tried downloading the E-card SEVERAL times, and kept getting a message saying that they cannot locate her electronic card.

My Last resort was to phone BONITAS to please assist me with a Membership certificate. After explaining my mums situation to ANGELIQUE, she still tells me that she needs to talk to my mum. I had to Highlight to this lady AGAIN, that my mum cannot talk and she is on oxygen. she still insisted that the only way she will send me a certificate is if she talks to my mum.

Anyhow I asked to speak to Angelique's Supervisor, LYNN SMITH, thinking that LYNN SMITH would Understand and comprehend the situation. LYNN SMITH tells me the same thing, that she cannot send my mum's certificate to me, as she needs to talk to my mum. I mean is there a part of their brain that is switched off in trying to make them comprehend, my situation?

I'm beginning to think that I made a huge mistake transferring my mum from her previous medical to Bonitas. I am Deeply disappointed and Upset at the level of skills that Bonitas employs. I definitely wont be giving Bonitas good reviews to people that require medical aids.

So in the meantime if my mums condition worsens, we wont be able to take her to the hospital, as none of Us at home have her medical aid number. I am Extremely Upset with the service of Lynn Smith & Angelique.