Bonitas poor service

I am a Bonitas Essential Select member and make how Bonitas treats their clients , ongoing poor service, lack of communication, and unresolved claims. For several weeks, I have attempted to contact Bonitas customer support via WhatsApp. Each time, when I reach number 0 in the queue, the session times out due to “inactivity”. This has been extremely frustrating and has made it virtually impossible to obtain assistance. In addition, I submitted a claim which, according to the Bonitas app, was marked as settled on 19 December 2025. To date, neither my doctor nor I have received payment. I paid the doctor in cash for this visit, and the doctor has confirmed that no payment was received from Bonitas. Furthermore, an earlier claim in December for a dental visit was submitted twice — once via the Bonitas app and once via email. This claim has never been acknowledged or processed. I have sent multiple emails to customer support regarding these matters and have received no response to date. While Bonitas debits my account on time each month and increases premiums without notice, the level of service provided when members require assistance is unacceptable. Overall, this has been a very poor experience, I will be moving to another medical scheme.