Bonitas poor service

<p>I was a member with bonitas and then left for various reasons, one of it being their poor service! Well recently I rejoined thinking that they may have upped their game but to my utter disappointment it seems like nothing has changed. They emailed me on several occasions to ask for my banking details which I supp**** each time, only to find that when my medical aid was to be activated they fogot to attach the banking details-hence it was not activated, making it my problem! Now I have to do a manual payment and send proof argh!!! They are hopeless. To top it all off. My membership was suspended and no one called to inform me and I only found out cause I called in! I am so frustrated with bonitas. Utter poor service!!! I even asked someone to call me on an earlier query- to discuss my conttact cause it hadn't been done- and all I got was an email listing my membership details. This company needs to seriously sort their *********** staff out. It's not all of them but most of them. Oh and on several occasions when I have called in the staff would drop the call cause its close to 4 pm which is their nock off time and they don't feel like detailing with a query. They need to sort themselves out big time</p> <p> </p>