Bonitas poor service

After numerous emails sent, hundreds of rands wasted on airtime making phone calls, just to get my medical aid to pay for a procedure for my child for dentistry out of my accumulated savings, no one calls me back no one reponds to my emails, and no one from the service department except for Angie has a clue what they're saying or doing and provides me with different information each time. So ***********, as a member of this scheme for almost 5 years, this is an all time low for me. I know service in general is an issue everywhere, but I just felt like sharing my experience with everyone also.