Bonitas Poor Claims Processing

Bonita will honestly never get it right. Claims processing is really a problem that one struggles with when they are a member of this scheme. On the 20th of August I logged a query to process short payments from my available savings, with an attachment of the entire account which has the medical aid number. ID of main member and all the patient details including the short paid codes. They then came back to me that they are missing the membership number, how? When this was on the statement attached. I sent this to them anyways and they have now come back to say my query has been closed. Someone really needs to audit how this department is doing their work and train people if this is requirement l. At this rate I am seriously shopping for a new Medical which will more efficient in offering a holistic service not this poor service I've been receiving from Bonitas. Can someone look into query number 200825Q35BYT logged at 11.19 am on 20th of August with all the codes and short paid amounts and the attached doctors account and really tell me what is missing here if not a training issue.