BONITAS PMB

On 14/01/2015 I called Bonitas about a PMB account from June 2014 that they have not paid. I was told that the account would be transferred to the PMB department and I will have a response after 15 working days. On 05/02/2015 I call Bonitas for feedback and they have none to give even though the 15 working days in over. And this is an account for a PMB condition and all approvals were received prior to the treatment.