Bonitas playing games

Bonitas I am extremely upset about your company lack of delivery. I app**** for medication via a PMB condition in which one of those medications were declined on the basis that it is not covered on my plan. I sent through a complaint stating that I app**** for the generic which I am currently on and is way more cost effective and included my doctor in this mail with his details should you guys need a motivation as I intend on taking the matter to the medical schemes council should it not be resolved. To date after having emailed you guys I have not received a reply acknowledging my complaint. Yesterday I had to go out and pay cash for a week's supply of the medication because your offices are taking your own time. After a week I have not received even an acknowledgment of my complaint!! Please rectify this and review my complaint and provide an outcome by no later than the end of this week.