Bonitas, Pharmacy Direct and DSV Couriers for totally inefficient service

I am a pensioner and have to stay with Bonitas. I suffer with GORD and together with other problems I have difficulty in swallowing and often choke,sometimes almost passing out. I recently had a gastroscope and was prescribed medication which must take every day. Because GORD (Barrett's Osesophagus) . The medication for this is prescribed as chronic. Bonitas prefer that all chronic medication is ordered via Pharmacy Direct. I ordered my first dose in October and made it quite clear that I must take a tablet every morning and that I needed a supply by the 27 of month ( I had already purchase some tablets at over R450 myself). Pharmacy Direct Promised to supply by this date. Needles to say they did not supply and they had to cancel their claim with Bonitas in order that I could order via my normal pharmacy)

I discussed my problem with Pharmacy Direct and they said in view of my problem they would supply by the 15th of the month. They placed their claim with Bonitas on the 13 November and I felt sure that I would get my medication by the 27th. Pharmacy actually advised me I would get delivery 15 November,. Needless to say my medication did not arrive on time and so I started phoning Pharmacy Direct every day and each time I was informed that it would be delivered the next day. Therefore I stayed home every day in order that I would be here to receive it, On Wednesday at 12,36 I received an sms advising that my medication has been sent to the courier today and will be delivered by the courier service, The sms also quoted the tracking number, BUT it did not make it clear if it would be delivered that day or the next day, who the courier was or their phone number. I stayed at home again but the medication did not arrive,

I phoned Pharmacy Direct and explained the problem and they advised me that courier was DSV and gave me a cell number. I phoned this cell number and it was not answered and so I looked in Google and got their landline, The phone was eventually answered and I was told that the person who could help me was not there and would phone me back. Needless to say they did not. Again I sat at home all day. Late on Friday I received an email from Jennifer Richardson from info@researchsailing. org stating MISSED DELIVERY "Hi. Our Courier Fred attempted to deliver your parcel this morning but no one responded to the door. Reschedule or the parcel will be returned.

Firstly this email is an absolute lie as I was here all day.,and I live in a house with an electric gate with an electric buzzer that works fine and my house is well numbered. Secondly if the driver gets lost he normally has the cell number of the recipient so that the matter could be resolved. Thirdly one would think the email would also state the name of the courier company.

I assumed the courier would be DSV and Google stated that they would be open until 1 pm. I then phoned them but although there was a recorded message and me phoning about every 30 minutes , I never got though to any living person.

And so here i am with no medication, danger of chocking and as Pharmacy Direct have claimed on Bonitas either not being able to get my medicine or pay the full price,

I have written to Bonitas, Pharmacy Direct and DSV but think I am unlikely to be assisted.

Whilst I am worried about my chocking I am really worried about people who face death without their medication and have to put up with this inefficiency. I wonder if I will get at response to my emails to these three companies and what their excuse will be,