Bonitas, PHA and Momentun asking to be sued

Hi. I am one of the many members being exploited, taken advantage of, **** to and basically ****** by Bonitas Medical Fund, Momentum, PHA | Private Health Administrators and Lee Callakoppen. For me it's been almost 3 months of multiple calls, emails, escalations, follow ups, hello Peter reviews. The staff of these organisations have zero respect for our time and for us as individuals. You are lucky if you get someone to respond to you for a few weeks and then they subsequently ghost you with zero responses or feedback. Then you have to start the entire process again with someone new, for just the very same ghosting to occur. Bonitas Medical Fund is violating our basic rights, yet happily deducting their huge premiums from us monthly. I suggest you build your case and evidence for reporting to the CMS, as this will be my next step. Appalling and completely disappointing lack of service delivery and complete disrespect not just from one, but THREE organisations. Every week I have new queries and issues that never get resolved. 1. Pathology claim with Lancet from MAY 2026: for a PMB condition. Bonitas has stated it’s paid in full yet on a weekly basis I am contacted by Lancet regarding outstanding payments on this account. 2. Chronic care consultation for a PMB condition with a DSP provider: initially declined and thereafter only a portion paid. I have been seeing this doctor for 32 years with no co-payments on Bonitas. 3. Chronic Care Plan: numerous emails and queries and complaints regarding a care plan with significantly reduced benefits from the care plan BONITAS emailed me in February 2026. The explanations and reasons I have been told for the reduced benefits are ridiculous and make no sense. 4. Savings account: The statement Bonitas emailed me on 31 May 2026: showed a total Savings balance of 85855.68. However the statement emailed to me in August 2026 showed a Savings amount of 81116.85. I should have had additional savings amounts added for June, July and August 2026. So the amount of 81116.85 is drastically incorrect and this indicates either incorrect transfer of my Savings during the change in administrator and/or other claims being incorrectly paid from my savings that I have not been notified of. Due to claims being processed multiple times due to errors, the Bonitas app and membership statements showing contradictory information, it is almost impossible for me to keep track. From my records for claims since June 2026: the amount should not have exceeded around R3000.

Bonitas has wasted my time for 3 months, has negatively affected my health and well being, has forced me to delay my medica appointments due to their utter fail of service provisions and complete disregard for my health. I have been contacted by numerous ‘senior’ employees however after a few weeks of emails stating they are escalating and following up they quite literally stop replying! How is this acceptable behaviors for a SERVICE I AM PAYING FOR!?