LG
Luke G

1 reviews | Active since May 2014

20 Jul 2018, 09:01

Bonitas paying out at 2016 tariffs

Bonitas are currently using the 2016 medical aid tariffs when paying for MRIs. The tell the radiologists that they are fixing it and they are telling their members that the radiologists are charging the incorrect amount. Bonitas, your incompetence wastes your members time!! FIX IT!!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jul 2018, 12:17
Official

Hi VDMAN,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply23 Jul 2018, 15:55
Official

Hello VDMAN ,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jul 2018, 11:01
Official

Hello VDMAN ,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team