bonitas pathetic service - revolutionary on all the wrong ways.

after being a client of bonitas , i was retrenched and requested a cancellation of my medical , after calling the client center i was clearly advised should i request a cancellation on the 31 Jan 2019 the medical would cancel be effectively cancelled on the 31 Feb as there is a on month notice period , as per the advice of the call center agent i followed these steps only to find that my medical aid was cancelled on the 31 Jan after my child of 6 years falling ill and was advised by my doctor that my medical was cancelled, this has put my child's health at risk but also caused great stress and embarrassment to me.Their add states "revolutionary" is this treatment is their definition of "revolutionary".

this is really pathetic behavior from a corporate company , and after all this being a client of theirs for 20 years/