1 reviews | Active since Aug 2016
Bonitas pathetic service
<p>The service of Bonitas Claims Department is unbecoming, on the 19 July 2016 I submitted my refund claim form for an amount I paid to the doctor and hospital respectively. I was told the claims will be processed within 15 working days. After 7days had passed I phoned Bonitas to check how far where they with my Claim, the Bonitas personnel who was assisting me said I should phone the doctor and request a ICDetail Code which I did and resubmitted the doctors invoice on the 02/08/2016. Up until today I have not received my money from Bonitas 15working days has elapsed and still I have not been refunded for an amount paid to the doctor and hospital.</p>
Hello breezee1216
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello breezee1216
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello breezee1216
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello breezee1216
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team