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alicia B

1 reviews | Active since Oct 2011

03 Apr 2019, 11:24

bonitas pathetic medical aid

i have been trying to claim back a refund from BONITAS since the 6th of March 2019, they just do not respond to the customers, pathetic service

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Apr 2019, 13:27
Official
Hello alicia32,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply16 May 2019, 23:56
Official
Hello alicia32,

Thank you for submitting a comment to us through Hellopeter. 

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 

Bonitas Team