Bonitas Pathetic Accounting Department

The worst medical aid ever! Their accounting department is completely useless. The worst service ever! They suspended my medical aid due to “non payment” after I received an sms from BONITAS saying they received my payment and it has been allocated. Sent them the proof of payment and sms on email as requested, they confirmed that it has been received but it is with their previous administrator and they requested the funds to be transferred. 2 weeks later I go to the dr just for them to tell me my membership has been suspended. Blood boiling, I phone Bonitas, and i was assisted and the guy from customer service just keeps apologizing stating that accounting made an error on their side and my suspension has been lifted. I received an email to confirm that the suspension has been lifted and that they are waiting for the previous administrator to transfer the fund.

To my luck, my debit order goes off tonight and Bonitas has the nerve to deduct my payment twice!

This is the second time this happened. I waited a month for my refund the last time for something that was an error on their side as well!

I would not recommend this medical aid.

I want my refund for the double deduction. I have things to pay and I cannot wait a whole month again.

They really have the worst service and they always start apologizing when you mention you want to cancel your membership.

Apologizing does not help when you keep making the same errors.

Fix your pathetic accounting department. Because I can guarantee you that I’m not the only one to complain. I feel sorry for the customer service people that always have to deal with us customers constantly screaming over the phone for the accounting department’s stupidity.