AB
Antoinette B
1 reviews | Active since May 2022
16 Jul 2025, 16:35
BONITAS - PATHETIC
Pathetic. I cancelled Bonitas medical aid. It is now 11 months ago and I am still waiting for them to pay my refund money. 1st they claimed that i have to certify my id, which ive done. No mention about other documents. I must take time of work to go to a police station and get it stamped. Once that is done, then my bank docs must be stamped, so i took time of work again to get all relevant docs stamped. Then my id is not clear enough, which it was, then i must mail that again. Now the bank statement, which is certified, is from March and no longer exceptable. Due to them delaying the process. I cant take off work everytime because of their incompetence. I am fed up
Helpful (0)
Replies (1)0
Replies (1)
Bonitas Medical Fund's replyOfficial
17 Jul 2025, 07:45Hello Antoinette B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply17 Jul 2025, 07:45
Official
Hello Antoinette B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team