BONITAS PATHETIC!!!!

The most pathetic service ever! We terminated our medical aid with Bonitas due to their inefficient service poor customer relations and over charges. When we cancelled we were advised that there was a shortfall which needed to be paid. We have paid this monthly (approximately R2800 pm). Suddenly lawyers start calling and allege we have not paid?? Upon investigation Bonitas have received the money and in fact we over paid by approximately R3500 but Bonitas haven’t allocated the funds. My wife called Bonitas claims/accounts last week and was assured all proof of payment had been received and the funds would be allocated and a refund would be processed. Subsequently the lawyers call every day despite our explanation that Bonitas have messed up. Today my wife called Bonitas only to be told they cannot open the proof of payment attachments. Strange how last week they could but now once again it’s our problem. We are so sick and tired of this useless company. I run a multi million rand business and I am going to encourage every single one of our 5000 employees to move to a more professional and responsible healthcare service provide. Whatever you do.. DO NOT Sign UP with BONITAS!!!