Bonitas pass the bucket not a medical aid

I am a diabetic patient with chronic kidney failure.... My Dr has prescribed Mercira injections for me due to anemia caused by kidney failure. My medical aid has declined the medication despite my blood levels falling in the level dreamed anemic according to the pathologists and my Dr. I am chronically tired. I battle to sleep and have all the symptoms of anemia caused by kidney failure. I called my medical aid to try find out why they are declining this treatment. I was put through from Chronic dept to authorisations to client care who wanted to put me through to chronic dept once again..... Every time I query a reason for something being declined I get shoved from one dept to another because NO ONE WANTS TO TAKE OWNERSHIP OF MY QUERY.... IT TOOK THEM OVER TWO WEEKS TO ACCEPT THAT I'M IN KIDNEY FAILURE ( WHEN MY BLOOD TESTS SHOW I HAVE A KIDNEY FUNCTION OF ONLY 8%!!!) I PAY AN LJP on my husbands and my medical aid because someone who did our application did not bother to load our previous medical aids ( we have been members since 1982 and I have been a member of a medical aid non stop since the age of 8) this LJP is a substantial amount on an already high membership fee. It should be around R6300 but instead om paying over R7900!!. Thus medical aid is just a money making racket. Despite paying my fees regularly and on time for over 30 years I am regarded as an idiot and transferred from one dept to the next without getting any answers. This is unacceptable. Could you please help me get better service and my queries sorted out. Sometimes I think talking to a robot was much better than talking to idiots who refuse to accept responsibility for the queries of longstanding patients...already suffering with disease. Kind regards Tracy Fourie ********** 859