Bonitas – Over 4 Weeks and Still Unable to Correct My Tax Number

I am extremely frustrated and disappointed with the level of service I have received from Bonitas regarding what should be a straightforward but very important correction to my personal information.

When I requested my tax certificate so that I could complete my eFiling for the current tax year, I discovered that the tax number reflected on my Bonitas tax certificate was incorrect.

I contacted Bonitas immediately and provided them with my correct tax number. That was more than four weeks ago, and the issue is still not resolved.

Since then, I have followed up every single week. Each time I contact Bonitas, I receive a different explanation. One consultant tells me that the correction has been completed on the system and that I will receive the updated certificate shortly. Another tells me that the matter still needs to be handled by IT. The next person gives me yet another explanation.

There seems to be no clear ownership of the problem and no consistency in the information being provided.

What makes this even more frustrating is that every follow-up is not a simple five-minute call. I am spending approximately 30 to 40 minutes on the phone each time, being transferred from one person to another and repeatedly explaining the same situation.

Even more concerning, I have to provide my correct tax number again to almost every consultant I speak to. After more than four weeks of dealing with this matter, surely the correct information and the history of my request should already be properly recorded on the system.

The incorrect tax number is also still pulling through electronically, which means the underlying problem has clearly not been corrected.

This is not simply an inconvenience. It is preventing me from completing my eFiling. I have repeatedly explained to Bonitas that this matter is urgent, yet after more than four weeks, numerous calls and hours of my time, I still do not have a corrected tax certificate.

I am asking Bonitas to please take ownership of this matter and resolve it properly and urgently:

1. Correct my tax number permanently on all Bonitas systems. 2. Ensure that the incorrect tax number no longer pulls through electronically. 3. Issue me with a corrected tax certificate as a matter of urgency. 4. Confirm that the correct tax number will be used on all future documentation and submissions.

I should not have to continue calling every week, spending 30 to 40 minutes explaining the same problem to different consultants and receiving different answers.

Four weeks is more than enough time to correct a tax number. I simply need someone at Bonitas to take responsibility, resolve the issue properly, and provide me with the corrected tax certificate so that I can complete my eFiling.