RM
Rowena M

1 reviews | Active since Jul 2021

09 Jul 2021, 11:28

Bonitas - Outstanding Bill

I've had grief upon grief by this Medical Aid Fund . I 've lost two of the closest members in my family (mom in Jan and my husband in March 2021 ) , one due to covid 19 and were exposed as we were looking after my mom with my siblings . When I got sick I went to see a doctor because I was experiencing pain on my chest . The doctor discovered something and referred me to a cardiologist with a referral letter . The Medical aid fund representatives refuse to pay the bill for the cardiologists . Seemingly the do not have their clients best interest but are just happy to receive premiums every month. there is absolute no client care whatsoever ! I have a bill of 3400 that is outstanding . After all the costs of burial , i still have a medical aid bill that has to be paid by me ...I dont know how ?

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Jul 2021, 11:57
Official
Hello Rowena sibongile M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.

Condolences to the loss of your loved ones.  We appreciate your patience while we are resolving this query for you. 
Kind RegardsBonitas Team