MN
Mercy N
1 reviews | Active since Feb 2022
22 Feb 2022, 12:39
Bonitas only want contributions no client care
Do not join Bonitas . Bonitas medical aid does not care about their members. I've been a member for more than 20 years and contributed more than a million but now they cant pay a claim for R12000. there was an approval from denis but they did not indicate how much they are paying for anesthesia. other shortfalls for the dentist were indicated. and im using this service for the first time in 20 years. where do i now get money to pay my monthly contributions and also now pay 75% of this claim - bonitas doesn't care about clients.
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Replies (2)
Bonitas Medical Fund's replyOfficial
22 Feb 2022, 12:55Hello Mercy N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards Bonitas Team
Bonitas Medical Fund's reply22 Feb 2022, 12:55
Official
Hello Mercy N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Feb 2022, 21:02Hello Mercy N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Feb 2022, 21:02
Official
Hello Mercy N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team