Bonitas offering *** skeleton service to nedgroup medical aid customers who joined them in jan2022

Hi @ Bonitas and medivision(Zainab Peer)

The above subject matter refers:

My wife Lomazwi consulted with Zainab peer of medivision on or about the 18th of feb and ordered new glasses on which there was a shortfall. We advised the service provider to submit a claim from my savings portion and I further phoned bonitas and upto now, almost a month has lapsed and still we haven’t received the glasses. At this juncture, I am very upset and do not know were the bottle neck is and I am left with no choice but to take a drastic action. At medivion/Zainab, if you can not give me the glasses within 48 hours since you are holding them by your offices , lets cancel this deal with immediate effect and reverse the transaction.

At bonitas, should you fail to resolve this issue within 48hrs please kindly send me the cancellation forms so I can switch to an efficient service provider who understands what customer service means and respects customers.

You will all agree with me that when one goes to buy a loaf of bread, one needs to come and enjoy his tea breakfast and waiting for a month is absolute nonsense. The whole reason/essence of getting medical insurance is to avoid stress in the event of an incident but at this point in time, more stress and pain is being inflicted on me and that’s not what I signed up for or prepared to endure any further. I am even more concerned should I have a critical incident where I cant even type an email like right now, will I get a service ???

Disappointed patient who has lost his patience due to below standard service.

P ndlovu

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