1 reviews | Active since Jan 2020
Bonitas - Not worth the effort
I'm not usually a person who goes to these lengths, but I've been pushed to the edge.
Bonitas Medical Fund is the worst medical scheme I've been part of. I've been with them since August 2019 and this is the third time I've been denied any help, which they so ironically claimed to be able to 'help' clients with.
My most recent issue started at the beginning of January when Bonitas flat out charged me for the Boncap scheme with the highest salary, since I 'didn't return the document they supp**** me with'. I immediately took it up with my broker and after a few days of going back and forth he was able to determine that Bonitas sent the document on 1 December 2019 to the wrong address, as my surname in the email was spelled incorrectly. Since then Bonitas has been unable to help me get a refund or just an apology for clearly their mistake. I'm still awaiting any feedback.
Their incompetence and lack of professionalism are the reasons why I'll be canceling my fund with them and also why I'm highly discouraging anyone to join them.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team