1 reviews | Active since Mar 2017
Bonitas not worried about members health
Ive been a Bonitas member for many many year now. Im on Bonitas Standard plan. I went in this year February for emergency hernia repair,when discharge from Hospital the surgeon recommended that I need to have a waist band to support my recovery from Hernia repair to avoid complications. I received a visit from a company in Hospital supplying this waist band that surgeon recommended. Now after being Discharge and motivational letter given to medical aid for the waist band Bonitas comes back saying its an exclusion and Im now liable to pay Henk Human Inc the money for the band. Im not even given a proper answer on why is it rejected Im only told that Bonitas medical experts say it was not needed for the waist band. Now my question comes back to them why would a surgeon after a operation recommend something and give motivation letter but your medical team says its not needed. Based on what do they say I didn't need the band for support after my operation. Or must one rather take the risk in the future not take anything that a doctor recommends and hope nothing happens or you get any compilations that will take you back into surgery. Or is Bonitas fine with putting their members health at risk to safe R1900.
Very disappointed 😞
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team