WK
Wendy K
1 reviews | Active since Nov 2019
04 Nov 2019, 09:26
Bonitas not treating customer fairly
Trying to change plans is such a difficult task. Last month I provided all necessary documentation to change my plan, within the 30 days as per the conditions. We are 35 days later and guess what...? Nothing has been actioned on Bonitas side. Same premium is deducted, which means Bonitas owes me money. How long can it possibly take to make a change on the system, apparently longer than 30 days. After calling the call centre I must now wait for someone to look into this and I must wait for my money. Shocking!
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Replies (4)
Bonitas Medical Fund's replyOfficial
04 Nov 2019, 12:15Hello Wendy Koch,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply04 Nov 2019, 12:15
Official
Hello Wendy Koch,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
WK
Wendy K's updateReviewer Update
05 Nov 2019, 19:05And still I wait for some proper feedback... Why am I not surprised...
WK
Wendy K's update05 Nov 2019, 19:05
Reviewer Update
And still I wait for some proper feedback... Why am I not surprised...
WK
Wendy K's updateReviewer Update
05 Nov 2019, 19:06I would like to know what "shortly" means please, as I expected a call yesterday...
WK
Wendy K's update05 Nov 2019, 19:06
Reviewer Update
I would like to know what "shortly" means please, as I expected a call yesterday...
WK
Wendy K's updateReviewer Update
10 Nov 2019, 11:191 week later, still no resolution... Shocking. Bonitas, terrible service, need to up your game. Service not fast enough...
WK
Wendy K's update10 Nov 2019, 11:19
Reviewer Update
1 week later, still no resolution... Shocking. Bonitas, terrible service, need to up your game. Service not fast enough...