1 reviews | Active since May 2017

10 May 2017, 19:06

Bonitas not paying, struggling, no communication,

<p>Everything I have to make a claim, it is a tedious process with no communication unless I pick up the phone or drive to their 2 Cape Town walking centers which is more hair pulling and time consuming. </p> <p> </p> <p>The claim for my pregnant wife still has not been paid for over a month. </p> <p> </p> <p>I would have loved to carry on with bonitas, but the service and lack of communication with walkin having the we don't know what's happening attitude, is proving too much. They don't even know what zeropaid means..</p> <p> </p> <p>So how am I supposed to know that.</p> <p> </p> <p>Very frustrated. </p>

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2017, 12:39
Official

Hello clive-memela

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

's update12 May 2017, 08:02
Reviewer Update

And when will this shortly be 6-7 working days?

Bonitas Medical Fund
Bonitas Medical Fund's reply19 May 2017, 15:02
Official

Hello clive-memela

Thank you for submitting a comment to us through Hello Peter.

As per the telephonic conversation with our representative;

We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

's update10 Nov 2017, 07:34
Reviewer Update
Could you please ensure that whoever contacts me knows exactly which claim I am referring to and not mention one from moons ago that you resolved and paid out with a shortfall. Ensure that they have done their home work and not waste time in asking me do do their homework for them. they should be trained enough to find my claim and respond accordingly, If i supply less information than they needed , i will apologize and own up to my mistake , but after this long without communication i have sent endless documents and comms with you guys responding at all and being open.
's update10 Nov 2017, 07:36
Reviewer Update
this matter has not been resolved !!!!!!!!