WA
Wikus A
1 reviews | Active since Sept 2022
28 Jul 2023, 20:32
Bonitas not paying hospital account as promised resulting in client being handed over to their legal department.
Bonitas Medical fund not paying the hospital on time resulting in the hospital threatening to hand me over to their legal collections department.
Pre- authorisation received for an operation on 2023/05/18. Operation took place on 2023/05/26. Call made to Bonitas on 2023/07/07 after receiving an arrears account from the hospital. Bonitas assured us that the arrears account will be paid by them. Call ref no: *** Received a final notice from the hospital on 2023/07/28
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
31 Jul 2023, 07:44Hello Wikus A
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply31 Jul 2023, 07:44
Official
Hello Wikus A
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
31 Jul 2023, 12:59Hello Wikus A
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply31 Jul 2023, 12:59
Official
Hello Wikus A
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Aug 2023, 06:56 Hello Wikus A
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply08 Aug 2023, 06:56
Official
Hello Wikus A
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team