Bonitas not paying claims

Our member statement reflects that we still have funds available for GP consultations, yet non of our claims are being paid. I have sent email queries to Bonitas but it seems their customer care consultants have absolutely no interest in resolving my queries. They keep responding that we have no funds available although our statement clearly shows the amount that is still available. I have asked in my emails that a consultant should contact me, but they don't, probably because it is just easier to type an email saying \you don't have funds left"!<br> <br> I consider this *****! Why should I be paying the doctors visits if I'm paying my medical aid and I still have funds available...in my opinion Bonitas is *****ing our money."""