Bonitas not paying bills

My member statement reflects that I still have funds available for Day to Day benefits, yet none of my claims are being paid. I spoke to a Bonitas agent yesterday, but she kept saying there are no available funds. Funny thing is that I phoned in August and checked that I still have enough funds available and asked permission to see the medical practitioner, and they confirmed. They keep responding that we have no funds available although our statement clearly shows the amount that is still available. \you don't have funds left"! seems to be the only answer I get"