1 reviews | Active since Jul 2011
Bonitas not honouring there commitment again
Waiting for feedback on my previous hello peter of 22October2020. Got a letter again from them today that they are not paying. My daughter"s Alyssa Cilliers did receive extra pmb and mental health consultations above her normal pmb consultations. Now it has not been paid due to non available funds. But on the 21 August 2020 we did receive a letter from Bonitas that they will make the extra funds available with aditional extra 15 visits after the docter send them a motivational letter. Now Bonitas can not find that letter, but I have the letter with me. My child is also enroled with their extra mental health program as well with another letter I received yesterday 21/10/2020. I also send BOTH LETTERS to them via EMAIL as well as PROOF. Please pay Providers: ********** Oostenbrink Service Date: 02/09/2020, 03/09/2020, 10/09/2020 and 11/09/2020 Tariff codes: 86205 and Dr. Schronen Service Date: 29/09/2020 and 13/10/2020 Tariff codes: 2974
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team