Bonitas not doing their job

My mother was admitted 2 years ago and Bonitas medical did not pay the amount of R8801 for ventilator since she was in ICU. Now my father has been handed over to lawyers for tht money. 2019 I called Bonitas and was told tht the money was paid, this my father received SMS's from lawyers says his owing and in 7 days it must be paid. I have spoken to Malvin and Zakhele which are consultant that was April 2020and they told me tht the matter has been escalated to their Senior. Got a call from Zakhela and he told me tht his closing the call on his side since he has done his job n requested the authorization from hospital n now it must be paid. I called to check on the status of the claim, I spoke to Nola, Wandile and Wandile told me tht his Senior will call me before and of the day, no call received. I called the following day spoke to Nomonde and she told me I must go to hospital case manager and asked for authorization and this other letter since the period of 4 months has alaose for payment. My question was tht whose job is tht, when I asked for authorization at the hospital I was treated very bad and was told tht I think my mum is special 2years ago I request authorization tht was sent twice at Bonitas 15 October 2018 and 12November 2018. It's not my job to ask for those authorization. One is not doing their job at Bonitas. I called with my own airtime and they will make hold for 15-20minutes with no answer. My father his a pensioner he doesn't have R8801. 00 and he still pays medical aid. I ended up asking to be transfer to Seniors or Manager. They kept me waiting up until they hanged up on me. The last call they said I must live my number they will call me the Senior still waiting. This is not acceptable and not fair to the client. Membership number:*** u call call me on this number:***.