Bonitas not caring for its paying customers, playing lip service behaving like a ****.

I am a member of Bonitas on primary option. I am supposed to have two pregnancy scans. I went for my check up on the 2nd of September and the scan was done. Bonitas rejected the doctor's claim, now I have to pay it out of my own pocket. Another issue is that of the white ladies working at baby line. When I first called to apply for a baby bag I was taken from pillar to post without any assistance. I had to call several times before I could be assisted. I was then told I'll receive the baby bag on the 4th week from the time that I registered. Yesterday was the last day of the 4th week that they told me about. I called to make an enquiry regarding the bag, as always I was put on hold and later told that I should call again next week but will get it on the sixth week. I don't know what games your staff is playing but I am paying the medical aid and I believe I am entitled to those benefits. L