Bonitas not all it seems

Very disappointed in my starting experience with Bonitas. I moved to them because my broker said they were good. So far, it's been awful. They initially loaded us with no waiting period (which is correct). The next thing I got a new membership certificate that we all have a 3 month waiting period. I enquired and no one answers. I then do an EFT payment on the 1st of the month as I was concerned about changing bank details. They still debited on the 5th and because it's the old account, it returned. they then suspended the account. Please note that the account was paid on the 1st of the month. And they didn't allocate the payment?? I am regretting moving to them. Keyhealth would've been better.