Bonitas: Non Disclosure and *********

<p>I had a shoulder operation end of February. Upon requesting authorization (3 weeks before the operation), Bonitas made a mess, acknowledged their mess-up and informed me not to worry, everything will be fine. I have to fight and explain, for every rand on every account. The hospital bill is short paid by over 50%. Bonitas decided to exclude certain codes because of “pre-authorization” and PMB’s not applicable (prosthesis) . Bonitas was provided with all the relevant codes upon requesting pre authorization and knew the requirements in order to perform the operation. At no point was I advised of any non payments relating to prosthesis (2 *****s and bonding material used to fix my bone). Bonitas approved all the codes (authorization letter confirming this). This results in both non discloser and treating the consumer *********ly. Speaking to a different *********** person every time when you phone / e-mail on the query line does not make things easier. Even the team leaders is not adequate to assist. The fact that every person you speak to in the call centre tells a different story is very worrying.</p> <p> </p> <p> </p>