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Lourens E
1 reviews | Active since Aug 2012
30 May 2025, 09:32
Bonitas - no response on queries logged - very poor service
Very poor service - non response on any of my emails to claim, queries, membership maintenance etc - i had a claim that was supposed to be paid back to be, they requested information - bank details letter etc - i send this, and after a week not even a response to my 13 mails requesting feedback or just confirmation of my mails/query - very poor service
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Bonitas Medical Fund's replyOfficial
30 May 2025, 09:59Hello Lourens
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 May 2025, 09:59
Official
Hello Lourens
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team