Bonitas no ampathy for a sick 15 year old girl

I have a 15 year old daughter who is extremely sick, she cannot keep her food down and this has been happening for the past 3 months, she had to write exams in this state. She is pale and have lost alot of weight due to this. The doctors cannot give any answers as to what is causing this. I have appealed to the medical to grant me authorisation for a scope to be done, i even and her doctor, gp, motivated for the scope as this is the only eay they can establish the cause. However their clinical assessors denied authorisation. My question is then, since when do we put all else above a persons life, a young girl of 15 the least to say. She is now with drawn and I fear should this continue she will go into dipression as there are symptoms of it showing already due to her condition at the moment. So why do medical aids ask if they can assist and have your health as priority when they failing my child so badly. I am amazed at the lack of compassion they so called clinical assessors have for human life. Im appalled and actually disgusted in in the lack of ampathy for their members, not even trying to go the exyra mile to assist and probably save her life in the process. I hope they are proud for failing a 15" year old child in the prime of her life and to allow her to suffer not to pay a very needed procedure even if it is a scheme exclusion. There are some thing called special circumstances.