Bonitas nightmare

<p>Joined Bonitas in December 2016 for cover to start on the 1st January 2017. Tried to use the medical aid at the dentist who informed me the medical aid was suspended. Called Bonitas a few time call took up to 11 minutes. They requested proof of payment which was emailed to them. They responded saying that it was now active with no apology. Went back to the dentist but was informed that they still cannot obtain authorization as the membership is still suspended. Called ********** 647 the number used to get authorization for dentistry but was informed that it's still suspended despite an email I received from Bonitas that the membership was active. Ive been struggling since 09h30 to get authorization to consult with the dentist. My daughter needs to consult with the dentist as a matter of urgency. Bonitas is unprofessional and not willing to assist and their customer care is non existing. I am unable to use the medical cover i paid for.</p>