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Theuns T
1 reviews | Active since Jan 2021
05 Jan 2022, 09:16
Bonitas new Medical App
I have now tried to download the new Bonitas Members App for more than five months. I have emailed and phoned them on numerous occasions. Have received reference numbers but can still not open the app. I see there are 107 complaints on the google app store of other users with the same problem but Bonitas have done nothing
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Replies (3)
Bonitas Medical Fund's replyOfficial
05 Jan 2022, 10:19Hello Theuns D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply05 Jan 2022, 10:19
Official
Hello Theuns D
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
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Theuns T's updateReviewer Update
13 Jan 2022, 14:28Solakhe Nobamba from Bonitas admits that there are problems with new app and tells me to rather sign into Bonitas website. He sends me a password and I have tried one million times but it tells me the password is wrong. So what next Bonitas. It is getting worse
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Theuns T's update13 Jan 2022, 14:28
Reviewer Update
Solakhe Nobamba from Bonitas admits that there are problems with new app and tells me to rather sign into Bonitas website. He sends me a password and I have tried one million times but it tells me the password is wrong. So what next Bonitas. It is getting worse
Bonitas Medical Fund's replyOfficial
14 Feb 2022, 22:00Hello Theuns D
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2022, 22:00
Official
Hello Theuns D
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team