bonitas never gives feedback and always drop the c

okay I understand that each year the contributions go up,i managed to sort out my documents I Jan.in Jan and Feb my normal contributions was deducted then march a different amount was deducted,i called the call centre and no body could help,i phoned again today and a lady said that my spouses income needed to be submitted and that's the reason why it was changed to the highest income bracket,the thing is I haven't received communication from the medical aid stating that documents were outstanding ,if I had been contacted then I wouldn't't have this problem.i am highly ****ed of as now my medical aid is suspend and there sees to be no one to help me..medical aid should be supporting and communicate with their clients and we should feel as ease with the medical aid.but not mine!!!!I feel more stressed than anything,or is that cause I am In the lowest option we not cared for as much???I will defiantly change my medical aid and also tell all my family and friends to do so too.so what if something happens in time if I happen to get really ill and need hospitalisation?no one cares anymore!!!