HZ
Hui Z
1 reviews | Active since Oct 2021
30 Oct 2021, 09:35
Bonitas needs to be professional!!!
I am not happy for Bonitas service. My optional is BonEssential, the addition benefits show 1 consultation per child between ages 2 and 12. My kid is 12. I sent my claim more than two months now, Bonitas still hasn’t reversed funds. And sent me an email- my plan has no benefits for out hospital. I suggest the agent should know his work probably.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
01 Nov 2021, 23:47Hello Hui Z
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number or ID number of the principal member in order for us to assist with your query.
Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number or ID number of the principal member in order for us to assist with your query.
Regards
The Bonitas Team
Bonitas Medical Fund's reply01 Nov 2021, 23:47
Official
Hello Hui Z
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number or ID number of the principal member in order for us to assist with your query.
Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly reply privately with your membership number or ID number of the principal member in order for us to assist with your query.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Nov 2021, 07:55Hello Hui Z
Thank you for submitting your details.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for submitting your details.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply03 Nov 2021, 07:55
Official
Hello Hui Z
Thank you for submitting your details.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for submitting your details.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Nov 2021, 08:39Hello Hui Z Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply07 Nov 2021, 08:39
Official
Hello Hui Z Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team