Bonitas must fall

I was operated on the 19 0ctober 2021 and found out the orthopaedic specialist i was using was not on boncap panel. I have been struggling since february this year for a orthopaedic specialist all of the ones on the panel dont do the whole leg . My leg not healing and im sitting with out any help . Been in contact with bonitas and they just not willing to help. We pay so much and this medical aid is only there for the money not for there clients so sick and tired of the endless problem with this medical aid and all they say is change ur plan everything so expencesive how in heavens name can we still go on a higher plan i faill to understand and im sitting with pain and no help from them