TD
Tania D

1 reviews | Active since Jan 2019

05 Mar 2026, 17:56

Bonitas moved from Best to Worst in just a year

Bonitas officially moved from being the best to being the worst ina year, this year with the CT stomach flue I was expected to pay over R2000 copayment for a scan, I had this scan a year ago and there was no copayment. Worse of all for PMB chronic meds for mental illness they reduced the medication benefit and introduced copayments on that as well. Not me trying to book a procedure and to be told I need to pay R5000 co payment to stay in hospital. The most shocking part is the premiums keep going up and procedures we once got from inhospital covered 100% now have ridiculous copayments and no one ever bothered to call and disclose this so you have time to either choose another option or look for another medical aid. I don't have the R5000 on top of their expensive premium so that means I must cancel my surgery and continue to suffer the pain. Just imagine paying almost R4k just for yourself and still need to worry every time you need to use the services. I've never wanted to cancel medical this bad.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Mar 2026, 07:48
Official
 
Hello Tania D
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2026, 11:55
Official
 
Hello Tania D 
 
Thank you for submitting a comment to us through hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas Team