Bonitas Motto: We put your life at risk, so you dont have to

Hello Peter,

My name is Paul, and I would like to share with you and others my dreadful experience this morning with Bonitas and their useless consultant named Lerato.

I need to provide some background first for context. Any current Bonitas member will know that around November 2025, Bonitas did some restructuring if most of their plans and sent out a number of communications about this. This restructure was to kick in from 1 January 2026.

So now with that background, I went this morning to Lancet for blood tests, as I WAS supposed to have treatment for my STAGE 4 CANCER, but needles to say, my tests were not done.

My existing (prior to restructuring) membership number came up as terminated. I could not understand why and immediately decided to call Bonitas to get to the bottom of this. My premiums for Jan 2026 was paid but seemingly im not getting the service or any benefits at this stage.

In any event, after waiting on the line for 6 minutes, with immense frustration with their voice prompt as i had to enter my membership number, but its terminated though and was not working... So a consultant named Lerato picked up the call. When I explained the situation to Lerato, she contradicted herself. She stated that my prior membership number is for life, and then after some back and forth Lerato gives the lancet gentleman a new membership number which lancet could not pick up. Lerato had no idea what to do and escalated the matter to her team leader. I emphatically stated to Lerato that it is unacceptable that because of their incompetence and lack of planning that I now cannot do my blood tests and and my STAGE 4 CANCER TREATMENT due tomorrow. Lerato could not even advise me how long it will take to resolve this matter.

Anyone going through cancer treatments will understand how strict our treatment regiments are. Seems Bonitas, a medical aid, doesnt know this fact.

I AM LIVID AND DISGUSTED THAT 2026 HAS TO START THIS WAY BECAUSE OF BONITAS.

Please take note of the following google search:

"What impact does severe stress have on cancer patients:

Google Response: Severe stress in cancer patients can worsen prognosis by releasing hormones (like cortisol, adrenaline) that fuel tumor growth, promote spread (metastasis), and weaken the immune system's ability to fight cancer, leading to physical symptoms like fatigue, inflammation, digestive issues, and mental health challenges like anxiety and depression, while also impacting treatment adherence and overall quality of life. "

So in short, Bonitas as putting my life at risk and they dont care, as long as they get their premiums paid they dont worry about the service.

Also an FYI, I have had zero communication from Bonitas regarding my new plan and the new membership number.

DISGUSTED, BUT IM TRAPPED BECAUSE I CANNOT AFFORD PAYING FOR MY TREATMENT FOR THREE MONTHS IF I CHOSE TO MOVE TO ANOTHER MEDICAL AID. IM IN A DEATH TRAP APPARENTLY.