1 reviews | Active since May 2014
Bonitas mixes up membership numbers and banking details
<p>I am one of those unfortunate people who had to change from LMS to Bonitas due to the buy out. On the 15th of Feb (2 weeks late), my account was debited, but for another member. When calling Bonitas, I was asked if it is an ABSA account, which naturally leads me to believe that I am not the only person who has been incorrectly debited. I now sit in a situation where 1. Bonitas owes me money 2. I don't know if my account is showing in arrears or if they have billed someone else for my account 3. I don't know when or how they are going to resolve this as the call centre is managed by Medscheme and it appears virtually impossible to speak to someone in finance. NOT A GREAT WAY TO START A NEW RELATIONSHIP!</p>
After 30minutes to the call centre, they attempted to put me through to Hape Lesalatsa in accounts. After that was unsuccessful, I was told that he would call me back in a few minutes. An hour has passed and no call.
After 30minutes to the call centre, they attempted to put me through to Hape Lesalatsa in accounts. After that was unsuccessful, I was told that he would call me back in a few minutes. An hour has passed and no call.
Hello VDMAN,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello VDMAN,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
I was called on 20/2 and I was promised that I would receive a call, on 21/2, before 12h00 with confirmation of payment. I still await that call.
I was called on 20/2 and I was promised that I would receive a call, on 21/2, before 12h00 with confirmation of payment. I still await that call.
Hello VDMAN,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello VDMAN,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AND TODAY YOU DOUBLE DEBIT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
AND TODAY YOU DOUBLE DEBIT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1