DAAK
Dr Abdullah Ali Khan
1 reviews | Active since Mar 2011
19 Jan 2026, 12:14
Bonitas misleads people with their AUTO RESPONSE to complaints
When one complains about BONITAS as I did a week ago about the BENEFIT BOOSTER mess up where they sent a communication out on 6 January 2026 saying that Clicks was the service provider to use to activate the Benefit Booster and I had done my assessment with my wife at Dischem on 3 January 2026 (three days before their LATE communication) they do not follow up after the automated response. I got a response from them on the day of my complaint but NOTHING else.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
19 Jan 2026, 12:21Hello Abdullah A
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2026, 12:21
Official
Hello Abdullah A
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DAAK
Dr Abdullah Ali Khan's updateReviewer Update
19 Jan 2026, 13:59Standard Answer just to say that Bonitas responded. Nothing further usually happens. Let us see if I get a resolution ASAP
DAAK
Dr Abdullah Ali Khan's update19 Jan 2026, 13:59
Reviewer Update
Standard Answer just to say that Bonitas responded. Nothing further usually happens. Let us see if I get a resolution ASAP
Bonitas Medical Fund's replyOfficial
19 Jan 2026, 14:56Hello Abdullah A
Thank you for notifying us of your complaint.
We have escalated your case to ensure that it receives the necessary attention, and we are still waiting for feedback.
We have escalated your case to ensure that it receives the necessary attention, and we are still waiting for feedback.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2026, 14:56
Official
Hello Abdullah A
Thank you for notifying us of your complaint.
We have escalated your case to ensure that it receives the necessary attention, and we are still waiting for feedback.
We have escalated your case to ensure that it receives the necessary attention, and we are still waiting for feedback.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
DAAK
Dr Abdullah Ali Khan's updateReviewer Update
20 Jan 2026, 15:53BONITAS HAS STILL NOT RESOLVED THIS MATTER.
DAAK
Dr Abdullah Ali Khan's update20 Jan 2026, 15:53
Reviewer Update
BONITAS HAS STILL NOT RESOLVED THIS MATTER.