1 reviews | Active since Jun 2012
Bonitas Misgenders Transgender Clients
Hi Bonitas, I am really unhappy with the way your call centre agents are misgendering your paying transgender clients via your systems. I mean you STILL do not have an option on your systems for the gender neutral honorofic 'Mx' but I don't expect anything to happen about this since you clearly do not care about transgender clients like me and won't bother to even research what 'transgender' people are or what 'honorific' is let alone make some changes. In your ignorance you are erasing Transgender people and I really don't appreciate it. Your company needs to seriously wake up and start recognising gender diversity beyond the limited cisgender male/female binary.
Hello CarlaDeBouchet,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello CarlaDeBouchet,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team