Bonitas messed up and we are paying

<p>Bonitas took over our hospital plan from Liberty Life Medical. The first month (January) our bank didn't pay out the debit order and so we payed cash with reassurances from Bonitas that they would sort out the debit order and get back to us with new forms etc. We didn't hear from them, didn't receive Bank Statements for a few months because of a problem with the bank and it's emailing statements and I admit we accepted it had been sorted out because we never heard from Bonitas and they never even tried to get the money from the debit order again. Then suddenly in May they were demanding over R16000 in one go. We paid about half and our broker negotiated for us to pay the rest off over 3 months with a new special debit order as well as the monthly amount with a debit order. However before we even received the forms to sign, they suspended us and we found out only when the pharmacy delivery agent phoned us early the morning our medicine was to be delivered. We then had to urgently find the full amount at a critical financial time for us so that our membership could be reinstated. Our broker had proof that it was their fault that the debit order hadn't been rectified by them as they said and that they had never even tried to get the money from our bank earlier, no debit orders from our account were ever paid out or returned and they never let us know that the payments were not being made until 4 months were owing. Now, fully paid up with much difficulty, one month's chronic paid out of our pockets, the delivery of our chronic meds is 11 days late and I have been out of one of my chronic meds for 5 days and further Bonitas refuses to pay for my Tertroxin but pays for my husband's Tertroxin. At first I was very impressed because Bonitas isvery quick to pay out claims but their department dealing with payments is terrible and so is their distribution department as well as their communication with the Pharmacy who delivers. I am pretty disgusted with them overall.</p>