Bonitas medicl aid worst ever

I joined bonitas medical aid on the 01/08/2020 , I was told a double debit would be done , due to covid -19 I am a healthcare worker and I got ill therefore i didnt receive any income for 2 months I, did not receive any phone call from bonitas so my medical aid got returned in my account as i was out of work , I returned to work on the 01/10/2020 , and paid my first installment on the 14/10/2020 , as soon as I paid I received an email stating it was received , thereafter i was sent an email stating my membership is terminated straight after my first premium was paid with no phone call or anything . So after 2 months not being at work and being ill going back to work and working overtime to get my premium paid , I called medical aid this morning requesting why my medical aid was terminated I was told that the premium would not get refunded , As I no longer want bonitas medical aid , there is absolutely no ethics in a big company at all to even contact a client and ask why it just gets terminated after money is received , So i spoke to a consultant and she said well there would be no refund so bonitas made R2821.25 free money from me and terminated my medical , yet I work extensively hard as a healthcare worker even did overtime and my money now benefits a company that has kicked me off my medical aid so its free money for the company as I was not able to use the medical aid due to a 3 month general waiting period . This is utter ******* how companies use your hard work and sweat to build there companies . I am utterly disappointed in bonitas medical aid and want a full refund on the amount paid as my medical aid was not even used for a R1 . Money does not fall from trees we work 12 hour shifts to earn money not for a company to take your money for free .