BONITAS medical scheme withholding premiums after the mother's death

Bonitas refusing to refund unused premiums after my mother’s death — *******

*Rating:* 1 star

Bonitas Medical Fund is *******ly withholding premiums after my mother’s death.

Member: Selvarani Iruchan, ID ***1****9, Date of death: 16 February 2026 Death certificate submitted to Bonitas on 6/05/2026

Per the Medical Schemes Act, membership terminates on date of death and Bonitas MUST refund premiums paid for unused days after 16/02/2026. To date, 0 refund received.

I also requested a statement to check if refunds are due for a plan upgrade she did before passing. Bonitas has ignored all requests.ive sent bonitas proof of EFT payment that was made to their Nedbank account on the 19/01/2026 they say my mum upgraded her plan which I feel is unfair in the event of death aswell has the main member which was my mum not getting to use that plan should be written off and her premiums refunded back to her family .

This is ******** retention of funds. I’ve given Bonitas one month and still they say they don't owe a refund I put airtime calling bonitas many times from the first week of May and still nothing has changed . If not paid, I am escalating to the Council for Medical Schemes ***+ lodging a case with the Ombud.

Other families: Check your statements. Bonitas owes refunds on death. Don’t let them keep the money.